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1. What is the California Prop 65 Warning
2. How much will my shipping and handling costs be?
3. How long will it take my order to arrive?
4. Why hasn't my order left the warehouse yet?
5. How can I have an order shipped Rush?
6. Why are there higher shipping and handling rates for the different states?
7. Can I track my orders?
8. Can I pay for my orders with a personal check, Money order
9. What is your return policy?


1. What is the California Prop 65 Warning
CALIFORNIA PROP 65 WARNING Important Notice to California Consumers Our products are required to meet applicable federal standards for food safety. However, the materials used in printing the decorations found on the exterior of the ceramic and glass products listed below contain trace amounts of lead and cadmium. WARNING: This product contains a chemical known to the State of California to cause cancer and reproductive toxicity. List of Products #25834 - 140 musical lights #33712 Ceramic Cats S&P set #33537 - Lighted church #34055 Ceramic Frog tea set #34542 - Lighted village #34031 Ceramic Frogs S&P set #32304 - Lighted fiber-optic tree topper #34344 Ceramic Chefs tea set #31505 - Lighted fiber-optic tree topper #31230 Chef holding crock #31525 - Doll size tea set #34322 - Ceramic Chefs S&P set #20302 - Auto emergency kit #33765 Apples desert plates on stand #35574 - Santa cookie jar #35327 2-tier Vineyard desert plate stand #35575 - Santa tea set #32293 Dolomite pitch and tumblers set #34792 - Snowman cookie jar #34832 Americana eagle lamp & plate set #34790 - Snowman S&P set #34501 Mini tea set #35747 - Christmas desert plate & rack set #32198 Mini tea set #34321 - Chef cookie jar #31525 Mini tea set #35327 - Vineyard 2-tier plate stand #31526 Doll-size Madonna & Child tea set #33765 - Apples plate and rack set #33041 6-pc mini cup & saucer set #33848 - Lighted snowman stocking holder #34323 Mini tea set #34108 2-tier Roosters desert plate stand #34311 Mini tea set #28273 Ceramic Cow cookie jar #35032 Alab. Fruit bowl #27095 Cows S&P set

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2. How much will my shipping and handling costs be?
Your shipping and handling costs are charged by "Zone". "Zones" are determined by the United Parcel Service, based on shipping from our warehouse in Fontana, CA.

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3. How long will it take my order to arrive?
A good estimate is to translate your Zone Number into business days. For example, Zone 4 might take four business days; Zone 2, two business days. Remember to allow 2 business days for us to process your order. Additionally, please note that any order paid for by EFT will be held for up to nine business days before processing and will ship from our warehouse about 2 business days after the order is released from this hold.

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4. Why hasn't my order left the warehouse yet?
If you paid for your order using your checking or savings account, your order will be "on hold" and not begin processing for up to seven business days after the order is placed to ensure the bank payment clears. Your order will not ship from our warehouse until about 2 business days after the order is released from this hold.

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5. How can I have an order shipped Rush?
Rates are significantly higher for Rush Service and on all shipments outside the continental United States. Therefore, we encourage you to avoid using rush service and to have goods shipped to a physical address, to minimize shipping and handling costs.

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6. Why are there higher shipping and handling rates for the different states?
All transportation companies shipping via ground service charge more the farther they have to go. Expenses such as gas, labor, and so forth add up as the miles add up. Since all of your shipments originate in California, shipments to the East Coast cost more than shipments to the Midwest.

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7. Can I track my orders?
Yes, Want to know exactly where your packages are? We've got verification of shipping status through UPS on our pages here! Once we ship your order, you can track it quickly and easily, right on your home computer. (Remember, allow 2 days for us to ship your order before you try to track it.) Just send us an E-mail and we can get your tracking number for you and E-mail it back to you.

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8. Can I pay for my orders with a personal check, Money order
Yes, certainly. However, orders paid for with a personal check may be subject to a hold of up to nine business days to allow the check or money order to clear before your order is shipped.

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9. What is your return policy?
CONDITIONS Non-defective merchandise must meet the following conditions to qualify for return acceptance. * Merchandise must be in its original minimum inner pack quantity, as shipped by us. Broken quantity inner packs are not returnable. * Sample items are not returnable. * Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. ITEMS WITH GUARANTEES OR WARRANTIES If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement. ITEMS DAMAGED DURING SHIPMENT All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Customer Service department within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

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Last Updated: 19 May 2008 09:28:11 PDT home  |  about  |  terms  |  contact
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